Features of a PBX Phone System (Extended)

PBX systems, short for Private Branch Exchange have a set of basic features that your company or organization will utilize to communicate externally as well internally. Regardless of where you purchase your system, each comes with a basic set of features. In a effort to help you with your choice, we have listed them below.

Voicemail Boxes

Voicemail is a must have feature, you can assigned each employees their own mailbox that the auto system will forward their calls to if left unanswered. Your employees can all check their boxes at once form any location. Each can be personalized b the user or with a automatic message.

Call Holding

This is a basic and underutilized feature on regular and PBX system phones. It is great to use if you need a moment together more information or seek help to answer the caller’s questions. Also it is used prior to starting a conference call or forwarding it to another line.

Conferencing

This type of calling is vital in business. Whether you are speaking with a group of clients or with your employees on another location, the PBX systems allows you to talk with a minimum of five people and also often has the ability to allow the initial caller to hang up without causing all of the lines to disconnect.

Speed Dial

This is another basic feature that allows you to put certain commonly used numbers into the hand set for easy one button access.

Call Forwarding

This feature is used in Businesses to transfer phone calls from one phone to another extension. They can be sent to other specific employees, to a certain mailbox or group of boxes or even to a department

Paging

While not needed in all companies it is useful when desk are spread out over a large area, you can save time walking back and forth for simple questions.

Auto-Attendant

This feature replaces a flesh and blood receptionist. You have likely run across one in your daily routine such as when you call the utility companies or even your doctor’s office. It is a message that has been pre-recorded and directs you to the extension you would like to talk to or the directory.

Redial

This is just like speed dial and is a basic feature on regular phones as well as PBX systems. It allows you to call the last number dialed from your extension.

Conferencing

This type of calling is vital in business. Whether you are speaking with a group of clients or with your employees on another location, the PBX systems allows you to talk with a minimum of five people and also often has the ability to allow the initial caller to hang up without causing all of the lines to disconnect.